Call Center Skills (TCG) Course

Original URL: https://voicebusiness.com.au/courses/call-center-skills-tcg-

Page Type

Course

Analysis Date

2025-08-24 21:10:49

Content Summary

Property Value
TitleCall Center Skills (TCG) Course
DescriptionA great course for Call Centre Staff. This course is designed to develop and foster good individual and team call centre communication skills. In this course, you will learn what it takes to deliver great customer service through the phone. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language (even when you are sitting down) and how it is used to build rapport and good relationships. You will also listen to your voice and improve how you use it to communicate. Understanding how to get your message across to people in one-on-one personal interviews and telephone conversations will be covered in depth. After this training session, you should expect to feel a lot more confident in your ability to communicate.

Organization Information

Property Value
Organization NameThe Voice Business
Websitehttps://voicebusiness.com.au

Course Information

Property Value
Course NameCall Center Skills (TCG)
DescriptionThis course is designed to develop and foster good individual and team call centre communication skills. In this course, you will learn what it takes to deliver great customer service through the phone. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language (even when you are sitting down) and how it is used to build rapport and good relationships. You will also listen to your voice and improve how you use it to communicate. Understanding how to get your message across to people in one-on-one personal interviews and telephone conversations will be covered in depth.
ProviderThe Voice Business
Duration1 x 4 hr workshop, 1 x 8 hr workshop
Course Modeonline, On-site, blended
LocationAustraliawide
Learning ObjectivesCall Centre Speak - breathing, diction, vocal variety and projection, Call Centre Movement - how to move, gesture and use space effectively, Call Centre Work desk – how to organise yourself and your material, Call Centre Attitude – how to get a grip on your emotions and attitude

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