Learning Outcomes

Call Center Coaching (TCC)

A great course for Call Centre Staff.

Purpose:
 
This course is designed to develop and foster good individual and team call centre communication skills. In this course you will learn what it takes to deliver great customer service through the phone. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language (even when you are sitting down) and how it is used to build rapport and good relationships. You will also listen to your voice and improve how you use it to communicate . Understanding how to get your message across to people in one-on-one personal interviews and telephone conversations will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate.
 
© Voice Business 2017
What you will learn:

  • Call Centre Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.
  • Call Centre Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.
  • Call Centre Work desk – how to organise yourself and your material and scripts properly for impact and well thought out communications.
  • Call Centre Attitude – how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of your team. Feel confident and help others to work well too.
  • And much, MUCH more!

Complementary Courses

The Receptionist's Voice (TRV)
Call Center Coaching (TCC)
The Telephone Tone (TTI)


Schedule & Cost

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Scheduled Call Centre Coaching and Telephone Skills

CourseCodeDurationLocationCost (gst inc)Type
Call Centre Coaching-Half Day WorkshopTCC-H1 x 4 hr workshop Australiawide $4235per Group
Call Centre Coaching-Full Day WorkshopTCC-F1 x 8 hr workshop Australiawide $6295per Group
Telemarketing Training-Half day WorkshopTTM-H1 x 4 hr workshop Australiawide $4235per Group
Telemarketing Training-Full day WorkshopTTM-F1 x 8 hr workshop Australiawide $6295per Group
The Telephone Tone-Half Day WorkshopTTT-H1 x 4 hr workshop Australiawide $4235per Group
The Telephone Tone-Full Day WorkshopTTT-F1 x 8 hr workshopAustraliawide $6295per Group
The Receptionist's VoiceTRV1 x 3 hr sessionSydney $825Individual
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Your Classes will be held at:

Sydney
Melbourne
Brisbane
Canberra
Adelaide
Perth
Level 11
TBA
TBA
TBA
TBA
TBA
56 Berry Street
City Venue
City Venue
City Venue
City Venue
City Venue
North Sydney
Melbourne
Brisbane
Canberra
Adelaide
Perth
NSW 2060
VIC 3000
QLD 4000
ACT 2600
SA 5000
WA 6000
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  Class Time

Classes are available weekdays between 6.00am-6.00pm

Workshops are from 9.00am-4.30pm

  Questions?

Email: courses@thevoicebusiness.com.au


  Head Office

The Voice Business,
11/56 Berry St, North Sydney,
NSW 2060,
Australia

  Course Materials

CDs.Mp3 and Work notes included
Post Course Evaluation
A Certificate of Completion will be awarded to each successful candidate.


  Payment Accepted

Cash | Cheque | Invoice | AMEX | DINERS | VISA | MC