Emotional Intelligence

Learning Outcomes

Emotional Intelligence (EQG)

A great course for anyone...who wants to be emotional intelligent.

Purpose:

A workshop to develop your potential to recognise, manage and de-mystify emotions, increasing your ability to confidently use your humanity and grace in business.

Learn how to manage your emotions in “hot” situations
Understand the emotions of others and how to control your reactions to them
Uncover the secrets of self-motivation
Learn how to handle “difficult” people
Learn how to value different responses in others
Be more in control of your life by training your brain
Improve your vocal intelligence
Become more effective in your business relationships
Feel more comfortable in difficult situations
Feel in charge of your life
Learn how to be pro-active not reactive.

What you will learn:

Part 1 Understanding Your Self- as an Emotional being

How to be authentic, respectful, and responsible - by first coming to understand what your "emotional life" consists of.

Exercises in:

Examining Your Emotions

The Physiology and Microbiology of Emotions and Emotional Energy

Tension and time of day

Part 2 Emotional Connection

How to identify emotional states in others and build "emotionally connected" relationships- even with "difficult " people.

Exercises in:

Identifying and generating emotional states

Handling pain and passion in others

Creating trust

Part 3 Self Motivation

How to manage your emotions so you can "feel the fear and do it anyway".

Exercises in:

Building "resource" states

Commitment and character

Sensing future opportunities

Self renewal

And much, MUCH more!

Complementary Courses

Magnificent Meetings (CTM)

A great course for anyone... who wants to know how to handle meetings better.

Purpose:

Have you ever been to a meeting that spent more time off track than on? Everyone wanting to have their say and no one listening? Or perhaps only some people have done their homework, or others with something valuable to say won't speak up?

Meetings are a fact of business life, and like it or not, you have to be in them to get ahead and get things done. This course is designed to develop and foster good communications in meetings. In this course you will learn what it takes to communicate your ideas clearly with all the meeting members and develop meaningful lines of contact. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to get your message across to groups of people, as well as in smaller meetings and one-on-one personal interviews and telephone conversations, will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate in meetings.

What you will learn:

Meeting Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.
Meeting Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.
Meeting Work - how to organise yourself and your material and presentations properly for impact and effect.
Meeting Attitude - how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of the meeting. Feel confident and help others to work well too.

Scheduled Magnificent Meetings (CTM)

Course	Code	Duration	Location	Cost (gst inc)	Type
Magnificent Meetings- Half Day	CTMH	1 x 4 hr workshop	Sydney	$4235	per Group
Magnificent Meetings-Full Day	CTMF	1 x 8 hr workshop	Australiawide	$6295	per Group

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Team Communications (CTG)

A great course for anyone...who works in teams.

Purpose:

This course is designed to develop and foster good team communications. In this course you will learn what it takes to communicate your ideas clearly with all team members and develop meaningful lines of contact. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to get your message across to groups of people, as well as in smaller meetings and one-on-one personal interviews and telephone conversations, will be covered in depth. After this training session you should expect to feel a lot more confident in your ability to communicate.

What you will learn:

Team Speak - breathing, diction, vocal variety and projection- making what you say more thoughtful, powerful, persuasive and interesting-so that others can understand you.
Team Movement - how to move, gesture and use space effectively even when you are sitting down. Don’t let your body tensions and bad posture undermine your message.
Team Work - how to organise yourself and your material and scripts properly for impact and well thought out communications.
Team Attitude - how to get a grip on your emotions and attitude so that you work well as an individual operator and as a member of your team. Feel confident and help others to work well too.

Scheduled Team Communications (CTG)

Course	Code	Duration	Location	Cost (gst inc)	Type
Team Communications	CTG	1 x 8 hr workshop	Australiawide	$1195 pp	Group

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Emotional Intelligence For Managers (EQM)

Great for anyone... who wants to successfully manage other people.

Purpose:

In business today people want more than just efficiency, they want "emotional value"- the positive feelings that good product, good service and good management bring. This in turn reflects directly on your business's bottom line. Good management of your people, your time and your resources brings good monetary rewards. Excellent emotional awareness and management of yourself and others is the prerequisite for this type of "emotional value".

In this course you will learn what it takes to communicate "good feelings" and develop meaningful lines of contact - even with a difficult staff member or boss. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding and awareness of how to manage the emotional context in which you work in one-on-one conversations, small group meetings, team based interactions and through your telephone and email messages, will be covered in depth.After this training session you should expect to feel a lot more confident and positive about your ability to deliver outstanding "emotional value". Just see how your company will value YOU now!

What you will learn:

Staff Speak - breathing, diction, vocal variety and projection - making what you say more caring, persuasive and interesting - so that others can understand you when you try to help them.
Movement Skills - don’t let your body undermine your message. Learn how to "centre" your body movement to help control your emotions. And, learn how to read the cues of others.
Emotional Value - discover what it is and how you can become great at delivering it.
Looking after yourself - It's important to realise that you can only deliver great management if you feel good about yourself and the other person. Even when it doesn't appear to be that easy. Learn how to get a grip on your emotions and attitude so that you work well solving the problem and helping the person. At the same time, be able to conduct yourself in such a way that the difficult staff member or boss learns to respect you, no matter what.

Scheduled Emotional Intelligence For Managers (EQM)

Course	Code	Duration	Location	Cost (inc gst)	Type
Emotional Intelligence for Managers	EQM	1 x 8 hr workshop	Australiawide	$6295	per Group

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Emotional Value - Customer Service Coaching (EQC)

Great for anyone... who wants to give outstanding customer service.

Purpose:

This course is designed to develop your ability to create a quality customer service experience for both the customer and yourself. In business today customers want more than just efficiency, they want "emotional value"- the positive feelings that good products and services bring. This in turn reflects directly on your business's bottom line. Good service brings good monetary rewards. Excellent emotional awareness and management of yourself and others is the prerequisite for this type of "emotional value".

In this course you will learn what it takes to communicate "good feelings" and develop meaningful lines of contact - even with a difficult customer. You will discover how the way you behave now may be helping or hindering the process of communication. We will take a good look at body language and how it is used to build rapport and good relationships, as well as listen to your voice and improve how you use it to communicate your ideas. Understanding how to deliver great service one-on-one, and through the telephone and email conversations, will be covered in depth.

After this training session you should expect to feel a lot more confident and positive about your ability to deliver outstanding "emotional value".

What you will learn:

Customer Speak - breathing, diction, vocal variety and projection- making what you say more caring, persuasive and interesting - so that others can understand you when you try to help them.
Movement Skills - don’t let your body undermine your message. Learn how to "centre" your body movement to help control your emotions. Also, you will learn how to read the cues of others.
Emotional Value - discover what it is and how you can become great at delivering it.
Looking after yourself - It's important to realise that you can only deliver great service if you feel good about yourself and the other person. Learn how to get a grip on your emotions and attitude so that you work well solving the problem and helping the person. At the same time, be able to conduct yourself in such a way that the difficult customer learns to respect you, no matter what.

Scheduled Emotional Value- Customer Service Coaching (EQC)

Course	Code	Duration	Location	Cost (inc gst)	Type
Emotional Value-Customer Service	EQC	1 x 4 hr workshop	Australiawide	$4235	per Group

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Consulting Skills Intensive (CCI) - 3 Day Course

Learn how to perform well as a consultant

Course Objectives

Consultants can consult in different ways. Some operate as experts in a particular field. They do studies for their clients, write reports for them and then make recommendations to them.

While this is a model that is very effective in certain situations, we will be pursuing an approach that is more akin to coaching or facilitation.

This orientation involves working with clients to help them produce outcomes. It requires a set of skills and expertise that is rather different. So you will learn how to facilitate and practice coaching behaviours and work with your clients.

Think and Learn

Within the context of the coaching style of consulting you will improve your capabilities to:

Facilitate
Conduct research

Work in and with teams
Interview

Manage projects
Analyse information

Manage relationships
Present

Design research
Make things happen

Work on some real case studies

Four case studies will be used through the course to make the material directly relevant to your organisation’s current issues. These case studies will help focus the application of the skills and techniques. This also means that the course can kick start some real business improvements immediately after the course.

Course Approach

The course will weave together several themes as it proceeds:

1. What type of Consultant are you?

Exercises on the first day aim to confront you with what it means to be a consultant. We will explore the different approaches that consultants can take and the benefits they can deliver.

For the rest of the course we will then be learning and practising a coaching or facilitative style of consulting. You will have the opportunity to think about, experience and practice this coaching style throughout the exercises and case studies used.

2. Specific Skill and Technique Development

On each day there will be modules on particular consulting skills and techniques. Generally the sequence follows a typical consulting engagement life cycle.

On the second day the focus will be on facilitation, on understanding the clients issues and their objectives and on research design.

On the third day the emphasis will shift to data gathering and analysis, to the management of client relationships and situations and interviewing.

On the fourth day the focus will be on presentation of your plans and ideas. This will enable you to integrate what you have learned but also demonstrate it to executives.

3. Application through Case Studies

You will work in a team on one of four case studies. These case studies will give you the opportunity to apply the techniques and skills to situations of real benefit to your organisation.

They will also provide a focus for the integration and application of the techniques and skills you will learn.

You will follow your case study through a large part of the life cycle of a consulting engagement.

For more details on this course, which is tailored to your Organisation's exact needs...

This course is presented in collaboration with our colleagues at Allen Management Solutions

Scheduled Consulting Skills Intensive (CCI) - 3 Day Course

Course	Code	Duration	Location	Cost	Type
Consulting Skills-3 Day	CCI	3 x 8 hr workshops	Australiawide	POA	Group

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Schedule & Cost

Swipe Left and Right on the Table Below

Scheduled Emotional Intelligence Courses

Course	Code	Duration	Location	Cost (gst inc)	Type
Emotional Intelligence	EQG	1 x 8 hr workshop	Australiawide	$6295	per Group
Emotional Intelligence for Managers	EQM	1 x 8 hr workshop	Australiawide	$6295	per Group
Emotional Value-Customer Service	EQC	1 x 4 hr workshop	Australiawide	$4235	per Group
Team Communications	CTG	1 x 4 hr workshop	Australiawide	$4235	per Group
Magnificent Meetings	CTM	1 x 4 hr workshop	Australiawide	$4235	per Group

Swipe Left and Right on the Table Below

Your Classes will be held at: City Venues or In-house on request.

Sydney	Melbourne	Brisbane	Canberra	Adelaide	Perth
Onsite	TBA	TBA	TBA	TBA	TBA
City Venue	City Venue	City Venue	City Venue	City Venue	City Venue
Sydney	Melbourne	Brisbane	Canberra	Adelaide	Perth
NSW 2000	VIC 3000	QLD 4000	ACT 2600	SA 5000	WA 6000
View Map	View Map	View Map	View Map	View Map	View Map

Classes are available weekdays between 6.00am-6.00pm

Workshops are from 9.00am-4.30pm

Email: [email protected]

Phone: 1300 922 122

The Voice Business,
Berry St, North Sydney,
NSW 2060,
Australia

CDs.Mp3 and Work notes included
Post Course Evaluation
A Certificate of Completion will be awarded to each successful candidate.

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