Learning Outcomes

The Telephone Tone (TTI)

Great for anyone...who wants to sound good on the phone .

Purpose:

This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses. Immediately, appropriate solutions are introduced and practiced in a step-by-step fashion, carefully building up the repertoire of tools and skills required to speak with flair and confidence. Breathing, diction, vocal variety, adding interest and projecting confidence will be focussed on in depth. This method suits those who wish to polish their skills in privacy.

© Voice Business 2017

Highly recommended.

These are private sessions designed with you, your job and your company in mind. In them you will learn…

  • How to improve the sound of your voice and speak confidently.
  • How to sound convincing, authoritative and persuasive.
  • How to project your voice in all sorts of meetings and situations.
  • How to match your tone with other people's and masterfully lead them into listening to what you’ve got to say.
  • Breathing techniques to help you keep cool when the pressure “hots up”.
  • Learn how to speed up or slow down, and how to use inflections and pauses to make what you say more interesting.
  • How to improve your diction and pronunciation.
  • How to develop your vocal intelligence.
  • How to deliver a clear message and get the results you want.

Complementary Courses

The Telephone Tone - Group (TTG)
The Receptionist's Voice (TRV)
Call Center Skills (TCG)

Teleconferencing (WTC)
Telemarketing Techniques (TMG)
The Telephone Tone (TTI)


Schedule & Cost

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Scheduled Call Centre Coaching and Telephone Skills Courses

CourseCodeDurationLocationCost (gst inc)Type
Call Centre Coaching-Half Day WorkshopTCC-H1 x 4 hr workshop Australiawide $4235per Group
Call Centre Coaching-Full Day WorkshopTCC-F1 x 8 hr workshop Australiawide $6295per Group
Telemarketing Training-Half day WorkshopTTM-H1 x 4 hr workshop Australiawide $4235per Group
Telemarketing Training-Full day WorkshopTTM-F1 x 8 hr workshop Australiawide $6295per Group
The Telephone Tone-IndividualTTI4 x 1 hr sessions Sydney $1375Individual
The Telephone Tone-Half Day WorkshopTTT-H1 x 4 hr workshop Australiawide $4235per Group
The Telephone Tone-Full Day WorkshopTTT-F1 x 8 hr workshop Australiawide $6295per Group
The Receptionist's VoiceTRV1 x 3 hr session Sydney $760Individual
TeleconferencingWTC 1 x 4 hr workshop Australiawide $4235per Group

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Your Classes will be held at: for Group Courses-City Venues or In-house on request.

Sydney
Melbourne
Brisbane
Canberra
Adelaide
Perth
Level 11
TBA
TBA
TBA
TBA
TBA
56 Berry Street
City Venue
City Venue
City Venue
City Venue
City Venue
North Sydney
Melbourne
Brisbane
Canberra
Adelaide
Perth
NSW 2060
VIC 3000
QLD 4000
ACT 2600
SA 5000
WA 6000
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  Class Time

Classes are available weekdays between 6.00am-6.00pm

Workshops are from 9.00am-4.30pm

  Questions?

Email: courses@thevoicebusiness.com.au


  Head Office

The Voice Business,
11/56 Berry St, North Sydney,
NSW 2060,
Australia

  Course Materials

CDs.Mp3 and Work notes included
Post Course Evaluation
A Certificate of Completion will be awarded to each successful candidate.


  Payment Accepted

Cash | Cheque | Invoice | AMEX | DINERS | VISA | MC